Financial analyst (London)
Financial analyst (London)
The Financial Analyst will be responsible for providing value-added financial reporting to the business. With the UK being the main entity, the role will also support UK management accounts whilst collaborating cross-functionally, driving accuracy and quality of financial reporting. The role will play a pivotal part in all financial planning processes, including budgeting, forecasting, and cost reporting.
KEY RESPONSIBILITIES:
• Business partnering with key internal stakeholders, adding commercial insight and value to support decision-making and P&L management.
• Support the UK finance team with the preparation of the monthly management accounts.
• Oversee the monthly UK accruals and prepayment schedules.
• Oversee the fixed asset register for the UK.
• Support with UK annual audit enquiries.
• Monthly review of UK financials to ensure a high level of accuracy, providing commentary on key variances to forecast/budget.
• Support with the preparation of monthly board packs through commentary and financial analysis.
• Responsible for the UK and consolidated financial forecasts, which are to be reviewed and updated regularly with a monthly submission for the board pack.
• Support with financial scenario planning.
• Production of ad hoc reporting for analysis as required.
• Adopt a continuous improvement approach to financial reporting, taking the lead on suggestions and implementation of improvements.
PERSON SPECIFICATION:
• Part-qualified/newly accountant or studying towards CIMA or ACCA.
• Proven track record of success in previous roles in finance.
• Strong attention to detail with a commitment to reporting accuracy.
• Previous experience using reporting suites is advantageous.
• Excellent communication and strong interpersonal skills, with the ability to collaborate effectively and with colleagues at all levels.
• Good analytical and strong problem-solving aptitude.
• Ability to prioritise multiple activities in a rapidly changing environment and deliver quality service.
• A team player, happy to roll sleeves up to support.
• Advanced Excel knowledge.
• ERP experience, preferably with SAP B1.
This job description is not intended to be an exhaustive list of duties to be performed by the post holder and may be altered to reflect the business needs of the company.
Email careers@frw.co.uk to apply
Private Client Account Manager (Hong Kong)
Private Client Account Manager (Hong Kong)
As an Account Manager, you will be responsible for supporting the experience of F+R’s most valuable customers by providing expert advice and exceptional service. You will play a crucial part in enhancing our customers' experience and ensuring each receives the best possible guidance and support in their fine wine and spirit’s journey.
You will support the Managing Director and the Sales Director, Asia, in preparing offer pipeline planning, order processing, client service queries and requests for account information, and management of shipping or fulfilment processes.
This role will be measured and remunerated on service metrics, quality of communication, resolution of tickets around key accounts, and working to deliver a consistent and exceptional brand experience for F+R’s most valuable customer segments.
KEY RESPONSIBILITIES:
• Execute offers and service initiatives as directed by management.
• Ensure alignment with clients' goals/objectives and customer needs.
• Adhere to and uphold established service standards to provide a consistent and superior customer experience.
• Maintaining an innovative approach and knowledge of service protocols and procedures.
• Definition and proactive management of the onboarding process and journey for new (and returning) key accounts.
• Profiling of customers (new and existing) across enthusiasts, emerging collectors, established collectors, speculators, and investors.
• Generate and maintain accurate reports on customer interactions, sales activities, and service performance.
• Provide regular updates and insights to management.
• Act as an ambassador for fine wine and spirits, sharing your passion and expertise with customers.
• Educate customers on the qualities, history, and enjoyment of fine wines and spirits.
• Make recommendations based on customer preferences and objectives.
• Ensure timely and service-driven communication with customers regarding orders, offers, and services.
• Provide proactive updates on order status and delivery timelines.
• Address customer issues and concerns promptly and effectively.
• First contact resolution: ensure customer issues are resolved on the first contact.
• Escalate complex or unresolved issues to the appropriate departments while maintaining customer satisfaction.
• Work closely and collaboratively with other departments, including sales, marketing, logistics, and customer service, to ensure seamless customer experiences.
• Participate in cross-functional meetings and initiatives as needed.
• Assist in the planning, execution, and monitoring of marketing and sales campaigns.
• Provide feedback and insights on campaign performance and customer response.
PERSON SPECIFICATION:
• Demonstrable sales experience in performing to a standard of commercial excellence for an extended period.
• Take ownership of personal development—planning to improve (taking part in key initiatives, projects, external courses, e.g. MW) and grow expertise and skillset.
• A learning mindset, keen to develop ambitiously and prioritise.
• Proven track record of delivering commercial targets.
• Tenacious, enterprising commercial outlook.
• Highly proficient in analysing and interpreting data, providing insights, experience, and advanced capability in reporting suites (Power BI) and data analysis (Excel).
• Functional experience working with CRM (Hubspot would be advantageous).
• Highly capable communicator and collaborator with the ability to work cross-functionally at all levels.
• Strong attention to detail and a methodical and logical problem solver.
• Ability to thrive in a fact paced sales focused environment.
• Hold WSET qualification level 3 or 4 or studying towards this.
• Strong knowledge of wine with a passion for the industry.
• Strong relationship building skills.
• Good command of both spoken and written English, Cantonese, and Mandarin is preferable.
This job description is not intended to be an exhaustive list of duties to be performed by the post holder and may be altered to reflect the business needs of the company.
Email careers@frw.co.uk to apply
