Senior Backend Developer (Hungary)
FINE+RARE has recently established an in-house engineering team to maintain our existing bespoke technology systems and focusing on the design and implement of new applications and to improve its online presence in innovative ways.
The Senior Backend Developer will be responsible for designing, developing, and maintaining server-side application components together with their lead developer and peers, ensure optimal performance, security, and feature completeness.
KEY RESPONSIBILITIES:
- Assessing the needs for the development tasks across the business and estimating their complexity and timeframe for resolution.
- Work closely with the Engineering team including collaborating with the front-end developers.
- Keeping the codebase maintainable, testable, secure, and well documented.
- Partnering with the Lead Developer and Product team to build, design and refine the requirements for the development team.
- Work cross-functionally with the DevOps Engineer, Data Engineer and with the Quality Assurance team.
PERSON SPECIFICATION:
- Degree in Computer Science or equivalent work experience.
- Solid working knowledge and proven experience in the following technologies: JavaScript & TypeScript and its ecosystems, Node.js, MongoDB or other documented oriented database and GraphQL
- Functional programming-oriented approach.
- Experience Docker and with a PaaS (Azure is preferred).
- A keen attention to detail.
- Good analytical and strong problem-solving aptitude.
- Excellent communication, collaboration, and interpersonal skills.
- Genuine interest in technology, eagerness to learn and experiment.
Customer Experience Executive (Hong Kong)
To drive and deliver exceptional customer experience across all elements of the customer journey; coordinating with stakeholders to articulate the value of a such an approach. In providing this service, you will deal with internal and external customer enquiries, order processing and be pro-active in resolving service problems. This role will work in a team orientated, cross-functional environment and will liaise with counterparts across the global business to resolve issues and identify opportunities. You will be a confident systems user so experience of using CRM and ERP systems is essential alongside supporting with the integration of the systems.
KEY RESPONSIBILITIES:
- Accurately processing client orders, (transfers, exports, UK deliveries) in line with company processing times.
- Manage client interaction at key touch points (onboarding, order confirmation, EP, logistics, delivery).
- Support with the integration and stabilisation of the company’s new technology stack (ERP, CRM, Catalogue and Portfolio systems). Continually identify opportunities to improve the customer experience and logistical processes within the systems.
- Provide support to the global offices in Asia and Continental Europe on exporting stock overseas.
- Ensure all client queries/complaints/issues (i.e., unavailable stock, logistics issues) are dealt with professionally, accurately and within set performance targets. Be proactive in liaising with peers and colleagues across the business to ensure the required resolution.
- Raise invoices for customer deliveries and process requests.
- Continually review current processes and provide ideas to improve efficiency and/or customer experience.
- Identify and record service failure points when flagged by clients or internal users and raise them with management.
Become a proficient user of our CX technology systems including CRM (Hubspot), Catalogue and SAP.
PERSON SPECIFICATION:
- Demonstrable experience in a customer-facing role, ideally on the phone and/or email for a luxury brand.
- Thorough and detailed in processing of information (orders/complaints etc).
- Good knowledge of MS Office (Word, Excel, PowerPoint) and IT systems including CRM (HubSpot) and ERP solutions (SAP desirable).
- Excellent communication skills with strong attention to detail.
- Knowledge of import & export of goods would be an advantage.
- Able to prioritise significant workload and resource them in response to changing demands and requirements.
- Curious with logical thinking to solve problems effectively.
- A quick learner with a high degree of accuracy and attention to detail.
- Ability to manage working under pressure and to meet tight deadlines.
- Fluent in English (French is desirable)
- Knowledge of wines and spirits would be advantageous
This job description is not intended to be an exhaustive list of duties to be performed by the post holder and may be altered to reflect the business needs of the company.
Warehouse Operative
FINE+RARE operates its own world class bonded chamber facilities within the London City Bond warehouse at Tilbury, Essex.
Working in a fast-paced team, the post holder will accurately locate, receipt and store stock in the warehouse alongside prepare orders and ensuring all packages are correctly handled and stored. In addition, they will ensure health and safety requirements and company policies and procedures are adhered to at all times.
KEY RESPONSIBILITIES:
- To prepare orders, this includes the accurate picking of stock.
- To check, attach QR codes to cases/bottles, physically locate and receipt stock accurately via scanners.
- To sign and file all paperwork as per company processes.
- To assist in electronic scanning of all parcels using handheld scanners.
- Ensure that packages are correctly handled and stored to avoid damage.
- To be responsible for the safekeeping of company property at all times.
- To carry out quality control checks and to count and record stock figures.
- To be responsible for completion and prompt submission of all related paperwork and the provision of other information as requested.
- To adhere to strict health and safety regulations to ensure a safe working environment and culture.
- To develop productive working relationships with colleagues across the business.
- To communicate effectively with colleagues, managers, other warehouse staff and depot staff.
- To be able to deal effectively and efficiently with queries and correspondence.
- To Ensure all HMRC regulations regarding the ‘Duty stamping and removal of Duty stamps”. process is carried out correctly and accurately.
- Ensure authentication procedures are adhered to set out by the Authentication team.
- To assist in other duties as reasonably requested by the Warehouse Manager & Warehouse Team Leaders.
PERSON SPECIFICATION:
- Good knowledge of the warehouse, distribution, and logistics industry, ideally gained through working in a warehouse environment.
- Be physically fit, and used to manual work, this role will involve standing, bending, and lifting boxes throughout the working day.
- Strong team player with excellent communication skills.
- Have a flexible, friendly, and enthusiastic attitude.
- Ability to work on own initiative and meet tight deadlines and KPI’s.
- Accurately follow written instructions and SOP's.
- Excellent attention to detail and have a high standard of working practices, whilst working in a fast-paced environment.
- Understanding of the importance of health and safety regulations and procedures in a warehousing environment.
- Experience of using IT software and warehouse management systems would be desirable.
This job description is not intended to be an exhaustive list of duties to be performed by the post holder and may be altered to reflect the business needs of the company.
